Refund policy

Last updated: July 2026

We want every Lorecia piece to be loved. If something isn't right, we'll make it right — and in most cases, without you needing to post anything back.

Our 30-Day Happiness Promise

You have 30 days from the day your order is delivered to contact us about any issue. Whatever the reason, we'll offer you a fair resolution — usually within one business day.

To start, email contact@lorecia.com with your order number. Please don't return anything before contacting us — returns sent without prior authorisation cannot be tracked to your order and may delay or prevent your refund.

Choose the Resolution That Suits You

Because our fulfilment and returns centre is located overseas, return postage can be slow and costly for our customers. To save you that time and expense, we offer no-postage resolutions first — you keep the item, and we compensate you directly:

Option 1 — Bonus Store Credit (most popular) Store credit worth more than you paid for the item in question — issued instantly, never expires, usable on anything in store. You keep the original item, or gift it to someone who'll love it.

Option 2 — Keep-It Partial Refund A partial refund to your original payment method, sized to the issue. You keep the item — no packaging, no post office, no waiting for transit.

Option 3 — Full Refund on Return If you'd prefer a full refund, you're always welcome to return the item. Once you contact us, we'll issue a return authorisation and the address of our international returns centre.

  • Items must be unused, in original condition and packaging.
  • For change-of-mind returns, return postage is paid by the customer. We recommend a tracked, economy service — please send us the tracking number so we can watch for its arrival.
  • Your full item refund is processed within 2 business days of our warehouse confirming receipt.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, defective, or isn't what you ordered, that's on us — you will never pay a penny to have it resolved.

Contact us within 7 days of delivery with your order number and a couple of photos of the issue. We'll offer you, at your choice:

  • a free replacement, or
  • a full refund — and in most cases you won't need to return the item at all.

Nothing in this section limits your statutory rights, including your rights under the Consumer Rights Act 2015 (UK) or equivalent local consumer law.

Order Cancellations

  • Within 24 hours of ordering: full refund, guaranteed, no questions asked. Just email us with your order number and "cancel" in the subject line.
  • After 24 hours: your order may already be processed or dispatched. We'll do our best — if it has shipped, it will be treated as a return under the options above.

Refund Timing

  • Approved refunds are processed by us within 2 business days.
  • Your bank or card provider then takes 5–10 business days to post the funds to your account. This second step is outside our control, but if it's been longer than 10 business days, contact us and we'll send you the refund confirmation/ARN so your bank can trace it.
  • Store credit is issued instantly by email.

Non-Returnable Items

  • Gift cards
  • Final-sale / clearance items (marked at checkout)
  • Items that have been used, worn, or altered
  • Items returned without prior authorisation

A Note on Payment Disputes

If anything is wrong — anything at all — please email us before contacting your bank. We reply within one business day and can nearly always resolve an issue faster than a bank dispute (which typically takes 30–90 days and freezes your refund in the meantime). We're real people and we want you happy.

contact@lorecia.com Mon–Fri 9:00–18:00 · Sat 9:00–12:00 (UK time)